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Return & Refund Policy

Our Returns & Refunds Promise

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a straightforward returns process within 30 days of receiving your order, subject to the conditions below.

1. Eligibility for Return & Refund:
* Timeframe: You must initiate your return request within 30 days of receiving the item(s).
* Condition: Items must be unworn, unused, and in their original condition. All original tags and labels must be securely attached.
* Proof of Purchase: You will need your order number or proof of purchase (e.g., order confirmation email).

2. How to Initiate a Return:
* Please contact our Customer Service team at hello@beautelicate.com within the 30-day window to request a Return Merchandise Authorization (RMA) number and instructions.
* Clearly state your order number and the reason for the return.
* Do not ship items back without an RMA number. Returns without an RMA may be delayed or refused.

3. Processing Your Return & Refund:
* Once we receive your returned item(s) and verify they meet our eligibility criteria (unworn, unused, tags attached), we will process your refund.
* Refund Method: Refunds will be issued to the original payment method used for the purchase.
* Refund Timeframe: Please allow up to 14 business days after we receive your return for the refund to be processed and appear in your account. Processing times by banks or payment providers may vary.

4. Return Shipping:
* Customer Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
* Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance for your return. We cannot be responsible for return packages lost or damaged in transit.

5. Items Not Eligible for Return:
* Items that have been worn, used, washed, or altered in any way.
* Items without the original tags or labels securely attached.
* Items damaged due to misuse or negligence after delivery.
* Final sale items (if applicable, should be clearly marked elsewhere).
* Items returned after 30 days from the delivery date.

6. Damaged, Defective, or Incorrect Items:
* If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@beautelicate within 7 days of delivery. We will work with you to arrange a replacement, refund, or return shipping label at our cost.

7. Contact Us:
* For any questions regarding our return policy or to initiate a return, please contact our friendly Customer Service team at:
* Email: hello@beautelicate.com
* Hours: Monday-Friday, 9am-6pm

Thank you for shopping with BEAUTELICATE!