FAQs
Frequently Asked Questions
1. Sizing & Fit
I’m not sure about the size. How can I find the best fit?
We’ve made it easy! Each product page features a dedicated Size Chart and a Product Description with specific garment parameters (like bust, waist, and length). We recommend measuring yourself with a soft tape measure before ordering to ensure a perfect match.
What does "One Size" mean?
"One Size" (OS) items are designed to drape beautifully on various body types. For these pieces, we suggest checking the specific measurements listed in the product description to see how the garment will fit your frame.
Where can I see the exact measurements for a specific item?
You can find detailed parameters—such as fabric weight and length—directly in the Product Description section of each item. This ensures you have the most accurate data for that unique design.
2. Returns & Refunds
Can I return my order if I’m not satisfied?
Absolutely. We want you to be completely in love with your purchase. If for any reason you aren't happy, you can initiate a return within 30 days of receiving your items.
What are the conditions for a return?
To be eligible for a refund, please ensure that items are unworn, unwashed, and unaltered, with all original tags and labels securely attached in their original packaging.
How do I start the return process?
It’s simple: email us at hello@beautelicate.com with your order number and reason for return. We will send you a Return Merchandise Authorization (RMA) number and instructions. Please do not ship anything back without an RMA number, as we won't be able to process it.
Do I have to pay for return shipping?
Yes, return shipping costs are the customer's responsibility, unless the return is due to an error on our part (such as a defective or incorrect item). We always suggest using a trackable shipping service for peace of mind.
When will I get my refund?
Once we receive and inspect your return, we’ll issue a refund to your original payment method. It usually takes about 14 business days to show up in your account, depending on your bank's processing speed.
My item arrived damaged. What should I do?
We are so sorry! Please email us at hello@beautelicate.com within 7 days of delivery. We will work with you immediately to arrange a replacement or a full refund at no extra cost to you.
3. About BEAUTELICATE
Is this the official BEAUTELICATE website?
Yes, you are shopping at our official online store. BEAUTELICATE is a registered brand dedicated to creating original, vintage-inspired garments. When you shop here, you are buying directly from the brand owner.
Is BEAUTELICATE a legitimate brand?
Absolutely. We have been in the vintage clothing business since 2015. Our brand is officially registered on Amazon, and we take pride in our original designs and high-quality natural fabrics. We are committed to providing a secure shopping experience and high-quality service to our community of vintage lovers.
4. Contact Us
Still have questions?
We’re here to help! Whether it’s about styling advice or tracking your order, please feel free to reach out to us at: Email: hello@beautelicate.com